At connectdigitalnext, we collect several types of information to provide you with our budget risk management services and improve your experience on our platform.

Personal Information You Provide

• Name, email address, and phone number when you create an account
• Billing information including address and payment details
• Professional information such as job title and company details
• Communication preferences and feedback you share with us
• Financial data you input for budget analysis and risk assessment

Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information about your device and browsing behavior. This helps us understand how you interact with our platform and identify areas for improvement.

• IP address and general location information
• Browser type, operating system, and device characteristics
• Pages visited, time spent on pages, and click patterns
• Referral sources and search terms used to find our site

We use the information we collect for various purposes that directly support our ability to provide you with effective budget risk management services.

We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are necessary for our business operations or required by law.

Service Providers

We work with carefully selected third-party companies that help us operate our platform and provide services to you. These partnerships allow us to offer better functionality while maintaining data protection standards.

• Cloud storage providers for secure data hosting
• Payment processors for billing and subscription management
• Email service providers for communications
• Analytics tools to understand platform usage
• Customer support software to handle your inquiries

Legal Requirements

In accordance with Malaysian law and international regulations, we may disclose your information when required by legal process or to protect our rights and the safety of our users.

Under Malaysian data protection laws and international standards, you have several rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

Protecting your information is a top priority for us. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access
• Automated backup systems with secure off-site storage
• Network monitoring and intrusion detection systems

Operational Security

Our team follows strict protocols to ensure your data remains secure throughout all business processes. Access to personal information is limited to employees who need it to perform their job functions, and all staff receive regular privacy and security training.

We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and business needs.

Retention Periods

• Account information: Retained while your account is active plus 2 years
• Financial data: 7 years from last transaction (Malaysian legal requirement)
• Communication records: 3 years from last contact
• Usage analytics: Aggregated and anonymized after 2 years
• Marketing preferences: Until you unsubscribe or request deletion

When data reaches the end of its retention period, we securely delete it from our systems. You can also request early deletion of your data by contacting us directly.

As a global platform, we may transfer your personal information to countries outside Malaysia for processing and storage. When we do this, we ensure appropriate safeguards are in place to protect your data.

Countries where your data may be processed include Singapore, Australia, and European Union member states, all of which have been recognized for their strong data protection frameworks.

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. You have control over cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies required for basic platform functionality
• Preference cookies to remember your settings and choices
• Analytics cookies to understand platform usage and performance
• Security cookies to protect against fraudulent activity

You can disable non-essential cookies through your browser settings or our cookie preference center. However, this may limit some platform features and functionality.

We review and update this privacy policy regularly to reflect changes in our practices, technology, and applicable laws. When we make significant changes, we'll notify you through email or by posting a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the changes.